Terms & Conditions

Version: 0.9Effective date: [PUBLICATION DATE]

1. Agreement and operator

These Terms govern your use of hiringai.app and HiringAI's matching services (the “Service”). The Service is operated by [LEGAL ENTITY NAME], [LEGAL FORM AND TRADE LICENCE NUMBER], registered at [REGISTERED ADDRESS] (“HiringAI”, “we”, “us”, or “our”).

By affirmatively accepting these Terms or submitting information to request the Service, you agree to them and acknowledge our Privacy Policy. If you use the Service for an organisation, you confirm you can bind that organisation.

Submitting a request through the Service asks us to contact you about that request by email or phone. Anyone who submits information for an organisation confirms that they are authorised to do so on its behalf.

If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 and legally capable of entering into this agreement. Employers and their representatives must be properly authorised and lawfully operating in every relevant jurisdiction.

The Service is not intended for domestic-worker recruitment, temporary employment/outsourcing, or any regulated category unless HiringAI confirms in writing that the required licence and process are in place.

3. What HiringAI provides

HiringAI receives candidate and employer information, identifies possible matches, and may provide fit explanations or introductions. The exact employer deliverable, fees, payment terms, and service level are agreed in a separate written order.

Unless a signed agreement expressly says otherwise:

• HiringAI is not the employer and does not employ, supervise, sponsor, or pay candidates;
• employers make all interview, verification, immigration, offer, and employment decisions;
• candidates decide whether to pursue or accept an opportunity;
• a match, score, shortlist, or explanation is an opinion and decision-support tool, not a guarantee;
• we do not guarantee a response, introduction, interview, offer, hire, candidate availability, or outcome;
• we may decline, pause, or close a match where information is incomplete, inaccurate, unsafe, unlawful, or no suitable fit is available.

4. Job seekers

Job seekers may use the candidate service without a fee. You agree that:

• information and documents you submit are accurate, current, and not misleading;
• you will not impersonate another person or misstate qualifications, experience, authorisation, availability, or identity;
• you will not upload unnecessary identity, financial, health, genetic, criminal-record, or confidential third-party information;
• you have the right to provide submitted materials;
• you remain responsible for reviewing the employer, role, terms, visa/work-permit requirements, and offer;
• HiringAI may contact you by email or phone about the matching service you requested, including to clarify your preferences, discuss a relevant role, request employer-sharing approval, arrange an introduction, or provide a status update;
• HiringAI will ask before sharing your identifiable profile with a specific employer, unless disclosure is required by law.

HiringAI will not charge a job seeker a recruitment, matching, introduction, or placement fee. Tell us immediately at [SUPPORT EMAIL] if anyone claims to collect a fee from a candidate on our behalf.

5. Employers

An employer or recruiter using the Service agrees to:

1. submit only genuine, current roles and accurate information;
2. have authority to recruit for the role and provide all submitted materials and criteria;
3. comply with employment, immigration, wage, anti-discrimination, accessibility, Emiratisation, advertising, privacy, and recruitment-agency laws;
4. not ask HiringAI to infer or use unlawful protected or sensitive characteristics;
5. use candidate information only to evaluate the candidate for the disclosed role and only during the agreed retention period;
6. limit candidate-data access to personnel who need it and protect it with appropriate security;
7. not disclose, sell, scrape, enrich, or add candidate information to an unrelated database;
8. not contact a current employer or reference without the candidate's permission;
9. not charge candidates or request money, passwords, bank credentials, or unlawful documents;
10. promptly tell HiringAI about role closure, hiring outcome, data inaccuracies, complaints, or any security incident involving candidate data;
11. delete candidate data when required by the order, data-sharing terms, candidate request, or law;
12. make and document its own final decision rather than relying solely on HiringAI or automated output.

HiringAI may require company, licence, authority, domain, role, and identity verification before providing candidate information.

Before receiving an identifiable candidate profile, the employer/client must accept a signed order or equivalent clickwrap commercial terms. An individual recruiter accepts on behalf of the employer or recruitment company only if authorised to bind that entity.

6. AI-assisted output

The Service may use artificial intelligence and automated tools to extract job-related information, compare profiles and roles, rank potential fit, or draft explanations. Automated output can be wrong, incomplete, outdated, or biased.

We use human review as described in our Privacy Policy, but users must independently verify material facts. Employers may not use HiringAI output as the sole basis for a decision that has a legal or similarly significant effect on a candidate.

Candidates may request correction, an explanation, objection, or human review through [PRIVACY EMAIL].

7. Content and licence

You retain ownership of content you submit. You grant HiringAI a limited, non-exclusive, worldwide licence to host, copy, format, analyse, secure, and otherwise process that content only to provide, maintain, protect, and lawfully improve the Service as described in the Privacy Policy.

This licence ends when the content is deleted, except for restricted backups, legal holds, and records we must keep. It does not allow us to sell your content or train a general-purpose AI model on it without separate notice and any required permission.

You must not submit content that is unlawful, fraudulent, discriminatory, defamatory, infringing, malicious, confidential without authority, or designed to compromise the Service.

8. Acceptable use

You must not:

• access the Service through unauthorised automated means, scrape it, reverse engineer it, or bypass security or rate limits;
• upload malware or files unrelated to a genuine candidate or role;
• test vulnerabilities without prior written permission;
• use the Service for surveillance, identity theft, unsolicited marketing, deceptive recruitment, trafficking, forced labour, or an unlawful employment practice;
• use candidate data to create advertising audiences or infer sensitive traits;
• reproduce, resell, or white-label the Service without written permission;
• interfere with another user or the Service.

9. Privacy

Our Privacy Policy explains how we handle personal data. Employers receiving candidate information may be independent controllers and must give candidates their own legally required privacy information.

If an employer processes candidate information through the Service at scale, the parties will sign any required data-processing or data-sharing agreement before the first shortlist.

10. Communications

You agree to receive service communications by email or phone where needed to respond to your request, administer a match, obtain profile-sharing approval, arrange an introduction, protect the Service, or satisfy legal obligations. Service communications are not marketing. You may withdraw service-contact consent, but doing so may prevent us from continuing the matching service.

We send marketing only where permitted and with any required separate consent. You may opt out at any time. Opting out of marketing does not stop necessary service or legal communications.

11. Employer fees

Job seekers use HiringAI free of charge. HiringAI uses a non-subscription, success-fee model for employers unless a signed order states otherwise. The client must accept the applicable order before receiving an identifiable candidate profile.

Under the recommended founding-client order:

• the success fee is 10% of the candidate's first-year fixed cash compensation, subject to an AED 7,500 minimum, plus VAT only where applicable;
• fixed cash compensation means monthly basic salary plus guaranteed fixed cash allowances, multiplied by 12, excluding discretionary bonuses, non-guaranteed commission, equity, insurance, visa costs, relocation, and end-of-service benefits;
• no fee is earned unless an introduced candidate completes 30 consecutive calendar days of employment or engagement with the client or its affiliate;
• if the candidate leaves before completing day 30, no success fee is due;
• HiringAI invoices on day 31 and payment is due within 14 calendar days;
• if the paid candidate leaves between days 31 and 90, HiringAI provides one reasonable replacement search, not a cash refund, subject to the signed order and exclusions;
• the fee applies when a candidate introduced by HiringAI is hired or engaged by the client or an affiliate within 12 months after introduction, including for a different role;
• the client has five business days after introduction to provide evidence of a pre-existing active relationship with that candidate.

The replacement does not apply where departure results from redundancy, restructuring, a material change in role, location, or compensation, unlawful or unsafe conditions, the client's breach, or failure to pay salary or the HiringAI invoice on time.

The signed employer order controls if it states a different percentage, minimum fee, guarantee, exclusivity period, or other commercial term. No cash refund, exclusivity, or additional replacement obligation exists unless the signed order expressly provides it.

12. Intellectual property

HiringAI and its licensors own the Service, software, design, brand, and content we provide, excluding user content. We grant you a limited, revocable, non-transferable right to use the Service for its intended purpose during this agreement.

“HiringAI” and related marks may not be used without written permission.

13. Third-party services

The Service may depend on hosting, analytics, communications, document-processing, AI, and other providers or link to third-party sites. Third parties have their own terms. We are not responsible for a third party's independent service, but this does not reduce obligations that cannot lawfully be excluded.

14. Suspension and termination

You may stop using the Service and request deletion as described in the Privacy Policy. We may suspend or terminate access if reasonably necessary to address illegality, fraud, security, non-payment, misuse, risk to candidates, breach of these Terms, or a regulatory requirement.

Where practical and lawful, we will give notice and an opportunity to remedy. Provisions that by nature should survive—such as fees due, confidentiality, intellectual property, liability, disputes, and records—continue after termination.

15. Disclaimers

The Service is provided with reasonable care and skill but, to the fullest extent permitted by applicable law, is provided “as available”. HiringAI does not warrant uninterrupted operation or that every profile, role, score, explanation, or third-party statement is accurate or complete.

Nothing in these Terms excludes a mandatory consumer right or liability that cannot lawfully be excluded.

16. Liability

To the fullest extent permitted by law:

• neither party is liable for indirect or consequential loss, loss of opportunity, loss of profit, or loss caused by reliance on unverified user or third-party information;
• HiringAI is not liable for an employer's hiring decision, workplace conduct, offer, immigration process, or employment relationship, or a candidate's conduct or acceptance decision;
• HiringAI's aggregate liability arising from an employer's paid order will not exceed the fees paid or payable under that order during the [SIX] months preceding the event giving rise to the claim;
• for a free candidate service, any monetary cap must be set by UAE counsel and must not remove non-excludable rights.

No limitation applies to fraud, wilful misconduct, gross negligence where it cannot be limited, death or personal injury caused by negligence where applicable, breach of confidentiality/data-protection obligations to the extent legally non-excludable, or another liability that law does not permit the parties to exclude.

17. Indemnity for business users

An employer will indemnify HiringAI against third-party claims, regulatory penalties, and reasonable costs arising from the employer's unlawful role, hiring criteria, use or disclosure of candidate data, discrimination, infringement, misrepresentation, or breach of Sections 5, 7, 8, or 9, except to the extent caused by HiringAI's breach or misconduct.

This clause applies only to business users and is subject to mandatory law.

18. Governing law and disputes

These Terms are governed by [GOVERNING LAW]. The courts of [COURTS/EMIRATE OR APPROVED ARBITRATION FOR B2B ORDERS] have jurisdiction, subject to any mandatory consumer forum or right.

Before filing a claim, contact [SUPPORT EMAIL] and allow 30 days for good-faith resolution, unless urgent relief or a statutory deadline requires earlier action.

19. Changes

We may update these Terms. The effective date and current version will be posted. If a material change affects an ongoing user, we will give reasonable notice and seek renewed acceptance where required. Changes do not retroactively alter an already signed employer order unless the order allows it.

20. General

If a provision is unenforceable, it will be limited or removed only as necessary and the remainder continues. A delay in enforcement is not a waiver. You may not assign this agreement without our consent; HiringAI may assign it as part of a lawful restructuring or sale with appropriate notice and protection. These Terms, the Privacy Policy, and any signed order form the agreement for the relevant Service.

21. Contact

[LEGAL ENTITY NAME]<br> [REGISTERED ADDRESS]<br> [SUPPORT EMAIL]<br> [PHONE, IF USED]